FAQ's

Frequently Asked Questions

A one day hire is up to 24hrs. A half day may be charged for up to an additional 4 hours, more than four hours hire is charged as a full day.
Our physical location is 1 Sutherland Lane, Frankton, Queenstown 9300. You can visit us there, or we can arrange airport transfers for your convenience. 
  • For a driver over 25 and the excess is $2000 for each and every claim
  • An additional $500 excess applies if the driver is between 21 and 25 years
  • An additional $1000 excess applies if the driver  has held a licence for less than 6 mths
NOTE: that if you have travel insurance you may already be covered for the rental car hire excess.
All Discount Rentals Queenstown rental vehicles are covered by standard full motor vehicle insurance. The daily rate quoted includes full insurance, with an excess of $2000 for drivers over 25 years. This means that in the event of an accident or damages the maximum amount that the hirer is liable for is $2,000. IMPORTANT NOTE: Operating the vehicle outside of the law invalidates any insurance coverage. ALSO NOTE: if you have travel insurance you may already be covered for the rental car hire excess.
We accept major credit and debit cards for payment. A pre-authorisation will be placed on your card at the time of rental. 
If your vehicle breaks down, after business hours contact NZRA roadside assistance at 0508 697 623 for immediate help. Once roadside assistance has been arranged, please notify our office so we can assist further and monitor the situation.
Your safety is our top priority. If you're involved in an accident, first call 111 immediately to notify emergency authorities. After ensuring everyone's safety, please contact our office right away on 0800 16 17 16. We will provide guidance on the next steps.
We have a wide range of vehicles to suit your needs, from compact cars for city exploration to SUVs and 4WDs for outdoor adventures.
At the time of vehicle collection we review the hire contract with you, validate your drivers licence and then once you have signed the contract you can drive away.
Payment is expected prior to or at the time of collection of the vehicle. Repeat business customers are able to set up an account and will receive an invoice.