FAQ's

Frequently Asked Questions


We will never disclose, rent, or sell your personal information. Unfortunately we cannot guarantee or warrant the security of any information you transmit to us via email or customer response forms. We request that you do not send us your credit card information via email. Please contact us by phone if you need to provide your credit card details.
Any information collected is used by Discount Rentals Queenstown for operational running of the rental service, financial reporting and marketing.
The minimum age for hiring with Discount Rentals Queenstown NZ is 21 years old. However, the renter must have a full and valid driver licence. For the Hiace Minibus's the minimum age is 25years.
Collection is from our Frankton office,  1 Sutherland Lane, off Glenda DRive or alternative by prior arrangement.
We will deliver vehicles in the Queenstown centre by prior arrangement. A delivery fee applies and most deliveries are done first thing in the morning. You need to be present at the time of delivery for the paper work.
We have your flight details so we aim to be waiting for you. We collect you from the commercial pick up area right outside the airport terminal. We either collect you in the vehicle you are hiring  (particularly if its a minibus) or we  collect you in our shuttle van and take you to our depot 5mins drive away at 1 Sutherland Lane, off Glenda Drive, Frankton.
For bookings under $1000  Discount Rentals Queenstown does not request a deposit at the time of reservation. Once you booking is confirmed, you will be sent an invoice. Payment can be made before your hire or up to the time of hire. ​For advance bookings for over $1000 a 10% non refundable deposit is requested.
Absolutely! We're proud to be locally owned and operated. Our strong connection to Queenstown means we can offer personalised service with local expertise. 
An Airport Collection fee of $25 is charged for bookings less than 3 days. We are charged by the airport authority to collect clients. Also if your pick up or return is outside normally working hours you may be charged an afterhours airport fee
No. There is no additional charge for having extra drivers on the rental contract. . IMPORTANT NOTE: Insurance cover is only valid for drivers named on the contract. Additional drivers will need to present their driver licence and any required translation documents at the time of hire.