Frequently Asked Questions
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- About Us
- Accessories
- Fees
- Insurance
- Making a Booking
- Payment
- Privacy Policy
- Road Rules and Safety
- Vehicle logistics
What information will I need to book a vehicle?
- Which vehicle option
- Main driver details
- Full name, DOB, home address, drivers licence number and issuing authority
- Mobile phone number
- Names and driver licence details of any additional drivers
- Date and time of pick up and drop off
- If you are being collected at the airport - your flight number for arrival and departure.
What is considered “one day” in relation to the fee structure?
A one day hire is up to 24hrs. A half day may be charged for up to an additional 4 hours, more than four hours hire is charged as a full day.What is Discount Rentals Queenstown’s address?
Our physical location is 1 Sutherland Lane, Frankton, Queenstown 9300. You can visit us there, or we can arrange airport transfers for your convenience.What is the insurance excess with your standard rate?
- For a driver over 25 and the excess is $2000 for each and every claim
- An additional $500 excess applies if the driver is between 21 and 25 years
- An additional $1000 excess applies if the driver has held a licence for less than 6 mths
What motor vehicle insurance do I receive with Discount Rentals Queenstown?
All Discount Rentals Queenstown rental vehicles are covered by standard full motor vehicle insurance. The daily rate quoted includes full insurance, with an excess of $2000 for drivers over 25 years. This means that in the event of an accident or damages the maximum amount that the hirer is liable for is $2,000. IMPORTANT NOTE: Operating the vehicle outside of the law invalidates any insurance coverage. ALSO NOTE: if you have travel insurance you may already be covered for the rental car hire excess.What payment methods do you accept?
We accept major credit and debit cards for payment. A pre-authorisation will be placed on your card at the time of rental.What should I do if the car has a breakdown?
Please contact us on 0800 16 17 16 For all Non-Mechanical breakdowns you are liable. Non-mechanical breakdowns include, but are not limited to, the following:- Running out of fuel.
- Refilling the vehicle with the incorrect fuel (eg. using diesel instead of petrol).
- Damage to wheels and/or tyres, including puncture or blown out tyres.
- Losing the keys or locking them inside the vehicle.
- Having a flat battery due to the ignition or lights being left on.
- A breakdown as a result of damage caused in an accident, including salvage.